Irena Osborne

“I’d like to say a very big thank you to you for all your support, dedication and your impeccable professionalism in handling my children’s case. Having you as my solicitor made the whole process of dealing with X’s applications and the emotional toll it has taken on me easier to deal with. I could not have asked for someone better to represent me and the children.

Once again, thank you for the way that you represented me and the children and for the opportunity to contact you in future If need be.”
Mrs N

“I have been working with Ms Irena Osborne from Boardman, Hawkins & Osborne LLP in my capacity as a freelance interpreter and translator since March 2021 and it is my pleasure to write this letter of reference.

I would describe our working relationship as excellent. All the appointments are confirmed promptly and communication with the staff at the firm is always courteous and efficient. All my invoices are paid on time and payment terms are respected as per agreements. I believe that they are one of the best solicitors’ offices I have ever worked with.

I also wish to say that I admire the hard work and dedication of Ms Irena Osborne. Throughout our collaboration, I have consistently been impressed by her exceptional communication skills which have been instrumental in fostering a productive working relationship.

Ms Osborne explains intricate legal concepts in a clear and comprehensible manner, making it easier for me to provide accurate interpretation and translation services. Her approachable nature and willingness to collaborate have created a positive atmosphere, ensuring seamless communication between all parties involved in the legal proceedings.”

“I cannot thank you enough for seeing my daughter and I and agreeing to take our case on as we did not feel confident with her solicitors”….”Your advice and support was amazing and they [daughter and granddaughter] are now doing beautifully and it all seems like a bad dream. Thank you so much”.

“Just wanted to send a quick email to thank you for always replying to me promptly, forwarding emails as soon as you get them and just for being there for a chat when I need advice. You’ve been great and I just wanted you to know how grateful I am.” – KW

“I just wanted to say that I cannot even begin to thank you for all the hard work you’ve done over the last year.  It means an enormous amount to me and I cannot thank you enough.” – Ms K.

“I have had two really unpleasant experiences with two different law firms on which I felt not only treated badly, but also scammed and a bit financially abused. After talking with Lee, the BH&O receptionist over the phone I felt that her way of attending to me as a customer was more personal and humane than my previous occasions (by the way, I think she is a top-notch administrator). But my awe and surprise came with meeting Irena Osborne. Thank you very much for being such a humane person with a genuine interest in the wellbeing of my child. In my previous dealings with family solicitors I could not help but feel that the only interest they had was to cash in as much money as possible from me (despite having little because I am a recipient of Universal Credit), and less interested in providing any coherent, sensible or truly useful legal advice for my rather complex case.

Irena, in one single conversation you have had a deeper understanding of my particular situation (its complexities and the psyche of my child’s mother), and consequently provide more useful legal advice, than two previous solicitors spending months on my case. Congratulations on your professionalism and experience as a family solicitor. Thank you very much indeed Irena! Please, feel free to share this email as your supervisor should be aware of your great performance and flawless professionalism.” – CC

“Although I feel xxxx may reapply to court in the future and the firm may be hearing from me again…I would like to thank you all for your incredible hard work in supporting me through this case over the last two and a half years. Every member of staff has always been understanding (even when I’ve been pestering them and panicking), full of knowledge and given me the confidence to keep fighting. In the nicest possible way, hopefully I won’t have to contact you again but if I do need representation again, I will definitely be in contact.”  – G, a client, April 2023