Complaints Procedure

We aim to provide a high quality service to all of our clients. If you are unhappy about any aspect of the service you have received please contact Ruth Hawkins at We have a procedure in place which details how we handle complaints and I can provide you with a copy on request.

If you are not satisfied with our handling of your complaint you can contact the Legal Ombudsman at PO Box 6806, Wolverhampton, WV1 9WJ, telephone 0300 555 0333 or by email at You should bring the complaint to the Legal Ombudsman as soon as possible after receiving a final written response from us about your complaint. The Legal Ombudsman can investigate a complaint up to six years from the date of the act or omission, or three years from when you should have known about the grounds of complaint.