We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service we have provided then we would encourage you to inform us immediately, so that we can do our best to resolve the problem.
In the first instance please contact the solicitor who is working on your case to discuss your concerns.
If you still have queries or concerns, please contact either our Office Manager, Lucie Cotmore-Brown on lcotmore-brown@bholegal.co.uk or Ruth Hawkins, our client care partner on rhawkins@bholegal.co.uk, 01235 425502 or by post to 1-3 Ock Street, Abingdon, OX14 5AL. If you want to make a formal complaint, then you can read our full complaints procedure here. In our procedure, we explain how we will handle your complaint. We also explain the role of the Legal Ombudsman and the Solicitors Regulation Authority and provide contact details so that you can be properly aware of your rights and the options available to you.